How do I know when my Annual Care Plan is due?

When you see a GP or Nurse, they will endeavour to set relevant clinical reminders in your patient file to help with your ongoing care. We then send out these clinical reminders (recalls) to you by SMS. If you do not have a mobile, we will mail a reminder letter to you.

Once you receive this SMS from Health on Kensington, you can find out which health recall message you are due for by clicking on the link and entering your full name and date of birth. You can either book an appointment from this screen online, or call our receptionists to book your appointment.

How do I book in for a COVID19 Vaccination?

Health on Kensington is providing Astra Zeneca and Pfizer vaccinations. If you are eligible in the current phase under the Government COVID19 Vaccination Rollout Program, you can either call reception to make an appointment or book online using HotDoc.

If you are aged 60 years or older, you are eligible for the Astra Zeneca Vaccine. This vaccine requires a second follow up dose twelve weeks later.

If you are between 16- 59 years old, then you are eligible for the Pfizer Vaccination. This vaccine requires a follow-up dose three weeks later. Our team will organise your second dose appointment when you attend for your first vaccination dose. If you have any questions or concerns, please book in to see a GP prior to your vaccination to discuss.

What do I do if I have COVID19 symptoms?

If you are experiencing any COVID19 symptoms such as fever, dry cough, tiredness, aches and pains, sore throat or shortness of breath, please DO NOT ENTER Health on Kensington.

Please call reception on (08) 8364 4511 to discuss your options. The doctor may be able to offer a telehealth consult to discuss your symptoms, treatment plan and next steps.

Do I have to pay to see the doctor?

Health on Kensington is a private practice, so in general, all consults will incur a patient fee. Our patient fees are on display at our main reception desk.

As the consult is charged on complexity and time, we are not always able to give an accurate quote prior to a consult, however these fees can be referred to as a guide. Please be aware that there may be additional fees if a procedure occurs as part of the consult. New patient appointments require a 30 minute booking. Chronic Disease Management Plans and Mental Health Care Plans appointments are bulk billed. If you have any concerns, please speak to reception.

COVID19 Vaccinations are all provided at no cost to the patient.

Am I able to book an appointment after practice hours?

Yes, you can book an appointment online anytime.

If you prefer to speak to our friendly reception team, we are available by phone from 7:30am – 5pm Monday to Friday, and 9am to 11am on Saturdays.

I work 9 – 5pm every weekday. Can I make an appointment outside of these hours?

For those who work Monday to Friday, we do offer Saturday morning appointments at Health on Kensington. These are popular so please try to book in advance. During the week, some doctors start consulting at 8:00am and our last appointment for some doctors is 5:30pm.

Patients may wish to request a Telehealth consultation. These appointments are booked in the same way as you normally would (if you saw them in person). However, if you prefer a consultation by phone or video, please inform reception at the time of booking. If you prefer a video consult, a link will be sent to you by SMS, which you will access at the time of your appointment. You will need to be using a device with microphone and camera capabilities. The device could be a mobile phone, laptop or tablet.

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